FAQ2018-01-10T23:40:17-08:00

FAQ

What is this DPC thing?2017-11-20T09:15:08-08:00

Direct Primary Care is a rapidly growing movement designed to make medical care affordable, accessible, and most of all convenient for both doctors and patients.  Tens of thousands of families across the US have discovered the benefits of this revolutionary model of care, and now it has arrived in Hood River.  Just like joining a health club or yoga studio, becoming a Heritage DPC member gives you unlimited access to our services 24/7, with absolutely no strings attached.  Enjoy  relaxed and unrushed 60 minute visits with a doctor who listens to your concerns and provides cutting edge care.  Text your doctor with questions, send an email, or even request a facetime or skype visit for those nagging or urgent medical concerns.   Whether you are traveling abroad, up on the ski slopes, or out exploring the Gorge, if you have cellphone reception you have medical care at your fingertips.

Do you take insurance?2017-11-23T22:00:19-08:00

No, and for good reason! By cutting out the chaos and restrictions created by billing insurance companies, we can provide unparalleled care without the need for co-pays and unexpected medical bills. We make it simple; the monthly membership fee covers everything we do at the clinic, period.  We never bill insurance, we never collect a co-pay, and we never send unexpected bills.  If you do have insurance, great!  While outside labs, imaging, and medications have all been pre-negotiated with outside vendors at significantly discounted prices, if you still want to use insurance and pay full price for these services, you can. We are not an insurance company.  We are medical professionals providing excellent care with completely transparent pricing.

What if I need a specialist or a hospital?2017-11-23T21:53:10-08:00

In providing high quality medical care that is quick and convenient, we are able to prevent or reduce the need for many hospitalizations and specialty referrals.  If the need does arise, we will closely coordinate with any outside specialists and hospitals and keep them accountable to providing you with the best possible care.   We are not affiliated with any large healthcare systems, insurance companies, or large medical corporations.  Thus, we decide together who will best serve your needs.  We do encourage you to carry insurance for specific situations that are outside of routine and preventative medical care.

How do appointments work?2017-11-20T09:16:10-08:00

Every appointment is scheduled for 60 minutes with Dr. Neal, allowing some wiggle room to help members with same day needs as well.  Getting a visit scheduled is easy.  Submit an appointment request online, send us an e-mail, or even shoot us a text and we will get you scheduled at your convenience.

How much does it cost?2018-10-01T15:17:12-08:00

Monthly Membership:

Ages 0-17  $40 per month (Reduced to $25 per month with one enrolled parent.  Reduced to $10 per month with 2 enrolled parents)
Ages 18-64 $80 per month
Ages 65 and up $100 per month

Family Membership: 

First 4 family members  $180/month

Additional members $10/month

Enrollment Fee:

$95 per account 

Re-enrollment fee:

$295 per member

Are there additional costs?2017-11-20T09:15:58-08:00

Possibly.  At Heritage, we provide everything we do for the membership fee.  However, for any outside services such as labs, pathology specimens, medications, and imaging, these do require additional cost.  Fortunately, we have pre-negotiated steep discounts with local vendors and have completely transparent pricing.

For example:

ServiceTraditional FeeHeritage DPC
CBC$28$5
TSH$58$5
A1C$37$6
Cholesterol Panel$47$8
Urinalysis$19Free
What is the co-pay?2017-11-20T09:15:49-08:00

There is no co-pay and there never will be.  Co-pays are created by insurance companies as a penalty for seeking medical care.  Instead, we provide everything we do for a single membership fee.   We don’t believe in penalizing members for seeking the care they need.  After all, that is what we are here for, convenient and accessible care when you need it.

Where is the clinic?2017-11-20T09:15:22-08:00

We are so excited you asked!  Nestled inside of a pear orchard off of Eastside road, sheltered under the canopy of old growth oak and willow trees, rests Dr. Neal’s Historic Farmhouse built in 1897. A newly renovated clinic space was designed to reflect the style of care you will receive at Heritage.  Complete with stone foundation walls, hard wood floors, a tea and espresso bar, and expansive views of Mt. Adams and the surrounding orchards, the clinic is equipped with state of the art medical technology without losing its Farmhouse charm.   Its our way of providing modern care in a vintage setting, an experience unlike any other.  Not convinced?  Give us a call to schedule a visit today!

Do you offer home visits?2017-11-20T09:17:46-08:00

We think our clinic space is pretty neat, but for one reason or another, getting here is not always easy.  Dr. Neal does offer home visits for a small travel fee of $25 per visit if the schedule allows.

I’m in, so what does my membership include?2018-10-01T15:27:47-08:00

Glad you asked! 

  • Acute and Non-acute Office Visits
  • Well Child Checks
  • Well-Woman Care/ Pap Smear collection
  • Chronic Disease Management
  • Sports Physicals
  • Removal of benign skin lesions/warts
  • Skin biopsies of suspicious lesions
  • Removal of Cerumen (ear wax)
  • Uncomplicated Wound Repair and Sutures
  • Abscess Incision and Drainage
  • Ingrown toenail treatment
  • Joint and trigger point injections
  • Basic Vision Screening
  • Basic Splinting and Casting
  • Electrocardiogram (EKG)
  • Spirometry
  • Breathing Treatments (nebulizer)
  • Urinalysis/Pregnancy Testing/Rapid Strep throat testing/Glucose level testing
  • Labs and imaging services will be offered at a discounted rate through select vendors
How would I cancel my membership?2017-11-20T09:17:17-08:00

Hopefully this never needs to happen, but if it does, we have made it easy to cancel at anytime.  All we ask is to submit your cancellation 30 days in advance and you will no longer be billed and your membership will expire.  Should you choose to rejoin Heritage, we charge $295 per member.

If I have Medicare, can I still join?2017-11-20T09:18:03-08:00

No.  Unfortunately there is no legal way for Heritage to care for Medicare patients at this time.  As Direct Primary Care gains more and more National attention, we hope this will change over time.  We apologize in advance for any inconvenience this poses.

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